Return & Refund Policy | Charmie.xyz | Maternity Fashion
At Charmie.xyz, we want you to be completely satisfied with your maternity fashion purchases. Our Return & Refund Policy is designed to ensure that your shopping experience is smooth and hassle-free. Please review the following guidelines for returning items and receiving refunds.
1. Eligibility for Returns
- Return Window: You can return items within 14 days of receiving your order. Items must be returned in their original condition—unworn, unwashed, and with all tags attached.
- Non-Returnable Items: Items marked as “Final Sale,” personalized products, and intimate apparel cannot be returned or exchanged.
- Condition Requirements: Returns will only be accepted if the items are in their original condition. We reserve the right to refuse returns that do not meet these criteria.
2. Return Process
- Initiate a Return: To start the return process, please contact our customer service team at [email protected] with your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.
3. Refund Policy
- Refund Processing: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. You will be notified via email when your refund has been issued.
- Refund Method: Refunds will be issued to the original form of payment. Please note that original shipping charges are non-refundable.
- Partial Refunds: In some cases, only partial refunds may be granted if items show signs of use or are not in their original condition.
4. Exchanges
- Exchange Requests: If you need to exchange an item for a different size or color, please initiate a return and place a new order for the desired item. We do not offer direct exchanges.
5. Damaged or Defective Items
- Reporting Issues: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos and details of the issue. We will work quickly to resolve the problem and provide a replacement or refund.
6. Customer Support
- Contact Information: If you have any questions or need assistance with your return or refund, our customer support team is here to help. You can reach us at:
- Phone: (+1) 360-957-0847
- Email: [email protected]
At Charmie.xyz, we are committed to providing high-quality maternity fashion and excellent customer service. We appreciate your business and will do our best to ensure your satisfaction.